Support
Find answers, get help with an app, or ask us to delete your data.
Get help
Email support@nexfoliogroup.com. To help us fix things faster, include:
- The app name and version
- Your device model and operating system
- What you expected and what happened
- A screenshot, if you can
Help by app
- Institute ERP: Class scheduling, student records, fee tracking and exam reports for institutes.
- Nexfolio Calendar: A simple calendar with daily, weekly and monthly views and reminders.
- Expense Folio: Log expenses, set monthly budgets and review your spending.
- Pinnacle Educare: Recorded lectures, online tests and performance reports for students.
Common questions
How do I contact support?
Email support@nexfoliogroup.com. Include the app name and version, your device and operating system, and what happened.
The app crashes or will not open. What can I try?
Update the app to the latest version in your store, restart your device, and make sure you have free storage space. If it still fails, email us. Before you uninstall and reinstall, note that data stored only on your device can be lost when an app is removed.
How do I cancel a subscription or ask for a refund?
Subscriptions and in-app purchases are billed by Google Play or the App Store, so you manage them in your store account. Refunds follow the store's own policies.
How do I delete my account or data?
Follow the steps on our data deletion page.
I have an idea for a feature.
We would like to hear it. Email support@nexfoliogroup.com with the app name and what you would like it to do.