Data deletion
How to ask us to delete your account and data.
You can ask us to delete the personal data we hold about you and to close your account for any NexFolio Group app. This page explains how.
How to request deletion
- Send an email to support@nexfoliogroup.com with the subject line Delete my account and data.
- Write from the email address linked to your account, and tell us which app or apps you used (for example Nexfolio Calendar or Institute ERP).
- If you signed in with Google, include the Google account email you used.
We may reply to confirm that the request comes from you before we act on it.
What happens next
We will respond within 30 days. When we process a request we delete or anonymise the account details and content stored on our servers, such as events, expense entries, test results or institute records associated with your account.
What we may keep
- Records we must keep to meet legal or accounting obligations, or to resolve disputes
- Anonymised information that no longer identifies you
What we do not control
- Subscriptions: deleting your data does not cancel a subscription. Cancel subscriptions in Google Play or the App Store.
- Data held by Google or Apple: purchase records and your Google or Apple account are managed by those companies.
- Data on your device: uninstalling an app removes the data it stored locally on your device.
Institute ERP administrators
If you manage an institute's records in Institute ERP, tell us in your request whether you want to delete the whole institute's records or only your own account. A student's guardian who wants their child's record removed should ask the institute first, because the institute manages that record. You can still contact us if you need help.
Questions
Read our Privacy Policy or email support@nexfoliogroup.com.